How does HP install software and gather data? Product has been exchanged: This product has been exchanged for a new or refurbished product. Remove any electrical or wireless objects that are between the keyboard or mouse and the USB receiver, especially speakers or cell phones. Choose ‘Refresh’ to update the list. The Virtual Agent is currently unavailable. Europe, Middle East, Africa.
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Please use the product number and serial numbers of the new product to validate warranty status. This product was sold by a reseller.
Wireless keyboard or mouse does not work If your wireless mouse or keyboard is not working correctly, perform each step until the mouse or keyboard works:. Hold it down until the blue activity light shines through the back of touchsmxrt computer again. No software or drivers are available for this product with the selected operating system.
Please make a different selection, or visit the product homepage. This tool applies to Microsoft Bluetopth PC’s only. Using the mouse on a black surface can deplete the battery charge at a faster rate.
How to Turn on Bluetooth on an HP TouchSmart |
Asia Pacific and Oceania. The mouse does not track well skips If the mouse pointer does not track well, stopping frequently as the mouse is moved, do the following:. We are unable to determine your warranty status for the product and serial number provided.
This is more likely to happen if one of the three devices bluefooth replaced. Touchsart of the Day. If the blue activity light does not illuminate when the USB receiver is inserted in the slot, skip to the next step. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
Make sure the positive end of the battery is oriented to the positive side of the compartment.
Europe, Middle East, Africa. When you see the blue activity light, release the Connect button on the mouse or keyboard. Make sure the keyboard and mouse are within cm 39 in. How does HP install software and gather data?
How to Turn on Bluetooth in HP TouchSmart
HP Touch PCs – Connecting the Wireless Keyboard and Mouse | HP® Customer Support
Select “All Devices On” to enable wireless devices, including Bluetooth. Product sold by third party: Wireless keyboard or mouse does not work.
How to Turn on Bluetooth on an HP TouchSmart
When the wireless devices are not in bluetootu, store them close to the computer. Not sure which drivers to choose? Europe, Middle East, Africa. Select an operating system and version to see available software for this product. See your browser’s documentation for specific instructions.